FAQ
How personalisation works
Every Lorina piece is made for one person only. Nothing waits on a shelf: we start making yours the moment you order it, here in the UAE.
- Choose your piece and metal: gold-plated sterling silver with zircons, 10K solid gold with lab-grown diamonds, or 18K solid gold with natural diamonds. Compare our metals.
- Add your letter or name exactly the way you want it. For rings, choose your US size (5 to 11). Find your size.
- Make it a gift with gift wrapping and a message at checkout.
- We make it for you by hand, in 12 to 16 working days from order to delivery.
- Delivered to your door across the UAE, the GCC and worldwide.
Please check the spelling, letter and size before you pay: we make exactly what you order.
Orders and personalisation
How long does my order take?
Every piece is made to order. From order to delivery it takes 12 to 16 working days, for all countries. Need it sooner? Message us before ordering and we will check.
How do I write my Arabic letter or name?
Type it exactly as you want it in the box on the product page. We copy it exactly, including hamza, ة or ه.
Can I change or cancel my order?
Yes, within 2 days of ordering, before production starts. After that your piece is already being made.
Can I return a personalised piece?
Because it is made only for you, personalised pieces can't be returned or exchanged. If something doesn't match your order or has a fault, tell us within 14 days of receiving your piece and we will fix or remake it free of charge. Read the full policy.
Sizes
What ring sizes do you have?
US sizes 5 to 11. Use our ring size guide to find yours. Between two sizes? Choose the bigger one.
Metals and care
What is the difference between your metals?
Gold-plated sterling silver with zircons, 10K solid gold with lab-grown diamonds, and 18K solid gold with natural diamonds. Compare them here.
Will gold-plated jewellery change colour?
Our plated pieces have an anti-tarnish coating, but plating can soften over time, especially with water, perfume and sweat. Solid gold never fades. See our care guide.
Can my piece be re-plated or polished?
Yes. Message us for a quote.
Payment
How can I pay?
By debit or credit card. We accept cards from the UAE, the GCC and abroad. In the UAE you can also split your payment into 4 with Tabby, with no interest.
My payment didn't go through. What should I do?
Most of the time the payment is blocked by your bank, not by us, because online or international payments are switched off on your card. Enable them in your banking app and try again, use another card, or message us on WhatsApp and we will send you a secure payment link.
Delivery
Where do you deliver and how much does it cost?
Across the UAE, the GCC and worldwide. See delivery fees. For GCC and international orders, local customs duties and taxes are paid by the customer.
How do I know where my order is?
Message us on WhatsApp with your order number and we will send you an update.
Gifts
Can I send it as a gift?
Yes. Add gift wrapping and a gift message at checkout, and enter the recipient's address. We never put the price inside the parcel.
Do you do group or event gifting?
Yes. See our gifting for groups and events page.
Still have a question? WhatsApp +971 58 840 1773 or email lorinajewels@gmail.com.