Personalised Pieces, Remakes & Returns

Every Lorina piece is made to order with your name, letters or design. Because it is made only for you, we cannot accept returns or exchanges on personalised pieces.

If something is not right

If your piece does not match your order, or has a manufacturing fault, we will remake or fix it free of charge, including delivery.

• Tell us within 14 days of delivery by WhatsApp or email, with a photo of the piece.
• We check it and confirm the remake or repair.
• Your corrected piece is ready within about 2 weeks.

After 14 days

Repairs, re-plating and polishing are still available, at a small cost plus delivery. Message us for a quote.

Before you order

• Please check the spelling, letters and size carefully. We make exactly what you order.
• Changes or cancellations are possible within 2 days of ordering, before production starts. After that, the piece is already being made for you.

Damaged parcel

If your parcel arrives damaged, contact us within 48 hours with photos of the piece and the packaging.

Questions? WhatsApp us or email lorinajewels@gmail.com.